Ringers Group Client Safety, Refund, and Liability Policy IB5-15

Introduction:

At Ringers Group, we prioritize the safety and satisfaction of our clients. This policy outlines our commitment to ensuring a safe working environment, providing a fair refund process, and clarifying our liability for damages. By engaging our services, clients acknowledge that they have read, understood, and agreed to the terms outlined in this policy.

I. Safety Precautions

1. **Client Responsibility**: Clients are responsible for informing Ringers Landscaping of any potential hazards on their property, including but not limited to:

* Underground utilities (electric, gas, water, and sewage)

* Overhead power lines

* Unstable structures

* Hazardous materials

2. **Ringers Landscaping Responsibility**: Our team will take reasonable precautions to ensure a safe working environment, including:

* Conducting site assessments to identify potential hazards

* Using personal protective equipment (PPE) and safety gear

* Following industry-standard safety protocols

3. **Client Access**: Clients are not permitted to enter the work area during ongoing projects, except with prior authorization from Ringers Landscaping personnel.

II. Refund Process

1. **Cancellation Policy**: Clients may cancel their project at any time, but refunds will be issued based on the following schedule:

* Cancellation prior to project commencement: full refund

* Cancellation after project commencement but before 50% completion: 50% refund

* Cancellation after 50% completion: no refund

2. **Refund Procedure**: To initiate a refund, clients must submit a written request to Ringers Landscaping within 30 days of project cancellation.

3. **Refund Timeline**: Refunds will be processed within 60 days of receipt of the written request.

III. Liability for Damages

1. **Ringers Landscaping Liability**: We will be liable for damages caused by our negligence or willful misconduct, up to a maximum amount of $10,000.

2. **Client Liability**: Clients will be liable for damages caused by their own negligence or willful misconduct.

3. **Property Damage**: In the event of property damage, Ringers Landscaping will take reasonable steps to mitigate the damage and restore the property to its original condition.

IV. Insurance and Certifications

1. **Liability Insurance**: Ringers Landscaping maintains liability insurance coverage to protect our clients and employees.

2. **Worker's Compensation**: We maintain worker's compensation insurance to cover our employees in the event of work-related injuries.

3. **Certifications and Licenses**: Our team members hold relevant certifications and licenses, including but not limited to:

* North Carolina Landscape Contractors' License

* OSHA certification (Not required for light construction or landscaping operations)

V. Dispute Resolution

1. **Mediation**: In the event of a dispute, Ringers Landscaping and the client agree to participate in mediation to resolve the issue.

2. **Arbitration**: If mediation is unsuccessful, the dispute will be resolved through arbitration, in accordance with the rules of the American Arbitration Association.

VI. Governing Law

This policy will be governed by and construed in accordance with the laws of the State of North Carolina.

VII. Amendments

Ringers Landscaping reserves the right to amend this policy at any time, without prior notice. Clients will be notified of any changes and will be required to acknowledge and agree to the revised policy.

By engaging our services, clients acknowledge that they have read, understood, and agreed to the terms outlined in this policy.